Verified once

Send your Jokabet Casino verification before the payout queue

Our licence asks us to confirm who you are, and the check usually takes around 29 hours once your papers arrive.

Start your verification

Regulated by UK Gambling Commission, license 68574-4060-R-991491

Six lines

What confirmation gives you

Clear lines are how this casino prefers to work, so here is the check in one table.

Who checks

Jokabet Casino Ltd

Licence

UK Gambling Commission, 68574-4060-R-991491

Time needed

29 hours

Mandatory

Before the first withdrawal

Questions

[email protected]

Minimum age

18+

First time

Get through the check on your first try

After these four moves you will know exactly which copy to send and which detail decides it.

Opening the folder

Log in and open the verification area of your account, where each requested item sits with its own status. Check what has been asked before you send anything, so nothing arrives twice.

Your photo ID, laid flat

Photograph your photo ID flat on a dark surface, with all four corners and the photo page readable. Glare and cropped edges are the two reasons a copy comes back.

Hide the security code

For a card image, cover the middle digits and leave the name, the first six and last four visible. Showing both sides is safer, and the code on the back should stay hidden.

Before and after the wait

Reviews close inside 29 hours, so leave the evening free of repeat uploads and watch the status line instead. Should an item be refused, the note names the fault in plain words.

Four papers

What each paper proves for you

Only the three items below are requested here, and every one has a plain purpose.

Photo ID

ConfirmsWho you are

Copy must showAll four corners, readable photo page

Proof of address

ConfirmsWhere you live

Copy must showYour name, full address, recent date

Payment card image

ConfirmsThe card is yours

Copy must showName and last four digits visible

The moment it starts

The morning your documents are needed

Four ordinary moments set it off, and most players meet only the first.

Why now, of all times?

The evening you first ask for a payout, the queue stops while your name, age and address are matched to paper. Photo ID and proof of address lead the request, with a card image if you paid by card.

Above your old limit

A larger limit on what you can lose is a bigger risk for you, so the team confirms who is behind the account. Expect a request for identity and address papers before the new limit goes live.

A trail that stays unbroken

Swap to Skrill, Neteller or a fresh card and the trail changes hands, so the record has to follow. A photo of the new card, front and back, keeps the link clear from the start.

The details that drifted apart

A birth date spelled differently on your bill, an address that moved last month, and the pieces stop fitting. One clearer copy of the same paper usually closes the gap the same day.

A licence that asks the question

Holding licence 68574-4060-R-991491 from the UK Gambling Commission means Jokabet Casino Ltd must know that funds in play came from somewhere lawful. This check is routine housekeeping, done for everyone at some point, never a suggestion that you have done anything wrong.

Depending on how the money arrived, the team may ask for one or two of these.

Recent bank statement
Payslip or employer letter
Savings account record
Tax or pension document
Sale or inheritance paperwork

Fix the frame and send it again

In date, out of luck. An identity paper that ran out of date is no longer proof of anything, so the copy is turned away however clear the scan. Send the current document instead Renew first, then photograph it

Can I just screenshot it? A screen grab leaves out the edges the team needs and hides the surface detail that proves the paper is real. Photograph the original in daylight Use the camera, not the print screen

Keep the address current. An address paper has to be recent, because the team is checking where you live now rather than a year ago. Send a bill from the last few months Order a fresh statement today

Check answers

Read the six answers before you send

Jokabet Casino answers in plain terms, the way our team talks on live chat.

When does the casino first need my documents?+

By the time you request your first withdrawal the check must be done, and Jokabet Casino may ask sooner: at registration or when your first deposit lands. Sending the papers early keeps the cash-out moving.

Why does the casino want to know where my money comes from?+

Source of funds sits inside every licence holder's routine AML duty, not a suspicion aimed at you. Because Jokabet Casino holds a United Kingdom licence, it must understand the money passing through accounts. Nothing about that step singles you out.

Do I have to go out to send a photo of my ID?+

No, a phone shot is fine, taken in daylight with the whole document in frame and its edges clear. Steady it on a table rather than in your hand, since the camera reads text more easily from flat paper. Send it the same way you would any other attachment.

How long will the verification take?+

Our published window is 29 hours from the moment a complete file lands. Simple cases often clear faster, and the clock only starts once nothing is missing. Keep an eye on your inbox during that stretch.

My surname changed since my ID was printed, will that cause a problem?+

It can, because the name on the account must match the document in front of the reviewer. Send the certificate or deed alongside so both names link up in one file. A short covering line explaining the change saves a round of questions.

What happens if one of my documents is rejected?+

Write to [email protected] with a fresh copy and the note you received, and the team will pick the file back up. Most refusals come from a glare, a cropped edge or an expired date. Reread the reason before you resend so the second attempt lands.