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Jokabet Casino contact options

Reach Jokabet Casino support by live chat, e-mail or phone, and someone answers at any hour, every day of the week.

Contact support now Licensed by UK Gambling Commission

Paid today

281,996 £

3,901 Playing now

Regulated by UK Gambling Commission, license 68574-4060-R-991491

Average withdrawal processed in 17 minutes, up to £68,000 per transaction

256-bit SSL encryption, audited by Gaming Laboratories International and iTech Labs

Jokabet Casino channels

Before you wait, choose the right door

Whether a chat reply, an e-mail reply or a voice on the line will get you sorted.

Fast answers in writing

Best for quick checks and anything on screen you want sorted while you wait. Live chat usually replies within two minutes, and the desk stays open at all hours.

Start chat

Papers sent in a few clicks

Suited to documents, attachments and anything you want in writing for later. Write to [email protected] and expect a reply within eight hours, day or night.

Write e-mail

Can I speak to a person?

Useful when a payment feels urgent or when talking it through is easier. Call +44 20 0156 2469 (GMT); most calls are picked up within one minute.

Call support

Local details

Jokabet Casino support for United Kingdom players

After this table you will know which number to ring, which watchdog stands behind the site and who to call for gambling harm.

How to reach us

United Kingdom phone+44 20 0156 2469

Support time zoneGMT

Languages spokenEnglish, German, Finnish, Norwegian

E-mail[email protected]

Who supervises

Regulator and licenceUK Gambling Commission, 68574-4060-R-991491

Help nearby

Gambling helpGamCare, BeGambleAware, GAMSTOP

Details that shorten the wait

Collect these first, so the adviser can act on your account rather than ask again.

Account e-mail you signed up with
Your latest payment reference number
Screenshot of any error message
Date and rough time of the issue
Any verification e-mail already received

Before you press send

Sort the address first, save a day later

Useful the moment you are about to send a message and pause over which address to pick.

Account

General help and login trouble[email protected]

Document checks and identity[email protected]

Money

Deposits, payouts and cards[email protected]

Everything else

Complaints and disputes[email protected]

Your data and privacy[email protected]

Partnerships and business[email protected]

Jokabet Casino clocks

Answers every hour your clock shows

Nobody is left refreshing a screen, because a person is on duty at any hour.

Live chat

Chat desk hours24 hours a day, 7 days a week

Chat first replyAbout 2 minutes

Clocks on this pageGMT

E-mail

Support e-mail[email protected]

E-mail replyWithin 8 hours

Phone

Phone number+44 20 0156 2469

Phone waitRoughly 1 minute

Worried about your gambling?

Outside the casino, three organisations in our market offer free, confidential help with gambling problems. Each works independently of us, so you can talk to them without your account being involved.

GamCare. Trained advisers listen without judgement and can set up free counselling, online or by phone, for you or someone you care about.

BeGambleAware. A self-assessment tool and practical advice help you understand your habits and decide what to change next.

GAMSTOP. A single registration blocks you from gambling with every licensed operator in the United Kingdom, ours included.

Full article

Who you deal with

Paperwork behind the brand

Paperwork sits out in the open here, in the same spirit as every published term the brand keeps.

The company

Legal nameJokabet Casino Ltd

Company numberCompany No. 48345427 (United Kingdom)

Registered addressVictoria Road, London

The license

RegulatorUK Gambling Commission

License number68574-4060-R-991491

Written contact

Support e-mail[email protected]

Jokabet Casino support answers

The answers most players come looking for

You will have closed the gap on the question that brought you here.

trustWhat if I am not happy with the answer I get?+

If a reply leaves you unsatisfied, tell the same team again and ask for a formal review. A complaint should reach support first, and only if that road runs out does it go to the UK Gambling Commission. Keep your reference numbers to hand.

trustCan I get help in my own language?+

Support answers in English, German, Finnish and Norwegian. A United Kingdom player will always be served in English, which is the language the team uses for this market. Nothing needs translating if you write in English.

trustWhen support asks, what do I have to give them?+

To pull up your account, the team needs your registered email address and your name. Your password is never requested, so never share it with anyone claiming to be support. A recent payment reference also speeds things up.

trustDo I need to wait long for my documents to clear?+

A full check of your documents usually takes about 29 hours from the moment they arrive. Clear photo ID, proof of address and a card image sent together avoid a second round. You will hear back on your registered email address.

trustDo I need to give a reason to shut my account?+

Closing your account is done by asking the support team in writing or by chat. No explanation is required, and the team will confirm once it is shut. Any remaining balance is handled before the account is finally closed.

trustWhy should I trust this licence and who backs it?+

Jokabet Casino Ltd holds a licence from the UK Gambling Commission, number 68574-4060-R-991491. That is the regulator you can check against and the one a final complaint would reach. The company is registered in the United Kingdom.

Four steps to escalate

When a chat has not settled it

Four calm steps exist for the times a quick reply simply does not solve your problem.

Jokabet Casino support first

Start with the support team through live chat or the e-mail address on this page. Explain what happened and what outcome you are after, and keep the reference you are given.

What if I disagree?

Expect a considered written answer rather than an instant fix. Read it fully, reply with any missing detail, and keep every message in one thread for later.

Stuck after the first reply

Ask the adviser to pass your case to a manager for review. Include everything already exchanged, and allow time for that second look before deciding your next move.

Take it to the regulator

If the internal steps leave you unsatisfied, raise it with the UK Gambling Commission using the licence number above. Support never asks for your password at any stage.